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Delivery Terms

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Delivery terms

To ensure timely and effective delivery of your of your order, please note the following:

  • Orders paid before 11.00 a.m. (EET), will be dispatched on the same day. If payment was made during the weekend or Bank Holiday - the order will be shipped on the next working day.
  • All orders for Latvia are delivered by Express Pasts. Delivery to Riga and to other major cities in Latvia is carried out on the next working day. Delivery to remote settlements may take 1 - 3 working days. Shipping cost to Latvia is 3.50 EUR. Free delivery on orders over 20 EUR.
  • In Lithuania and Estonia orders are delivered by Lietuvos Paštas and Eesti Post respectively. Delivery is carried out within 1-3 business days. Shipping cost to Lithuania and Estonia is 4.70 EUR. Free delivery on orders over 20 EUR.
  • Orders to the rest of the EU are delivered by FedEx, within 1-3 working days. Shipping cost for the EU is 25EUR. Free delivery on orders over 100 EUR.
  • Delivery is carried out on weekdays from 9:00 to 17:00
  • Please provide your full delivery address in the available field. Don't forget to include the additional information required for delivery. In the case of incorrectly specified address - delivery time may increase.
  • Your contact number must be provided together with your delivery address, for a courier to contact you prior the delivery. In the case of an invalid phone number delivery time may increase
  • Courier may ask to show an identity document (passport, ID card, driver's license), to confirm the identity of the recipient.

Returns and Exchanges

You have the right to return or exchange the product within 14 days of receipt. Original tags must be attached

To make an exchange or refund you must fill in a form.

Return can be done in our office, or by sending the product by mail, along with a signed invoice. Postage costs are paid by the client.

If you have any questions regarding delivery or you have faced delivery terms violation, please let us know by e-mail: shop@jahonts.com.